holiday rep responsibilities

Responsibilities of a Holiday Rep

As a holiday rep there are many responsibilities that you will have such as:

• Organizing and hosting welcome meetings
• Knowing about, selling and organizing excursions and other activities
• Selling car hire and other services
• Transferring holidays makers to and from airport as well as hotel
• Answering customer's queries and dealing with their problems such as lost luggage, allegations, injuries, thefts etc.
• Dealing with unforeseen circumstances such as flight delays, coach strikes etc.
• Resolving any conflicts with or between clients
• Establishing and maintaining relationships with hotel owners, agents and travel companies
• Gaining an in depth knowledge of the resort to answer client's questions
• Organizing and taking part in day and evening entertainment
• Carrying out Health and Safety checks on all hotels
• Carrying out hotel visits and standards
• Completing basic accounts paperwork, records and writing reports
• Collecting and balancing foreign money
• Accompanying clients on excursions and being a guide

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